How we do it

Chain of Responsibility

COPE Sensitive Freight is committed to the effective implementation of our “National Heavy Vehicle Law” – Chain of Responsibility Policy and continuous improvement in our Chain of Responsibility performance.

To this end, COPE Sensitive Freight will promote a strong Chain of Responsibility ethic as a core value of its culture and ensure that appropriate training, instruction and supervision is provided to its staff members. COPE Sensitive Freight will regularly consult and engage with its employees, contractors, suppliers, customers, industry groups, government and community to promote and achieve its Chain of Responsibility goals.

Industry Expertise

Our people have a depth of knowledge and breadth of experience that is unparalleled in the sensitive freight industry. We are not only experts in sensitive freight and advanced logistics, but also specialise in specific industries including healthcare, print, power, IT, gaming, retail, banking and telecommunications. We also pride ourselves on our expertise in all high-value product deliveries, including air-conditioners, electronics, whitegoods and catering equipment.

Project Management

COPE Sensitive Freight may be Australia’s largest sensitive freight carrier, but it’s our project management skills that truly set us apart from the rest. Our team listen and work closely with you to identify the challenges you are facing and how to address them. We design freight solutions that are the right fit for your business. Every aspect of your logistics will be managed by our account management and project management teams, who have a deep understanding of your industry and will make sure everyone works together to get it right the first time, every time. We can also execute a national rollout program that is designed to meet your needs.

Clear communication

We pride ourselves on maintaining long-term relationships with customers who use COPE Sensitive Freight to relocate high-value and sensitive freight around Australia. We are transparent in our communication with customers, whether it is about transit times, freight status or pricing. There are no hidden charges, no sneaky contracts and no red tape. Our clients enjoy speaking directly to an industry specialist and having their questions answered quickly by our knowledgeable team. At the end of the day, we know it’s about more than moving freight from A to B. It’s about providing a solution and making sure you have one less thing to worry about.

Our reach

COPE Sensitive Freight is the largest sensitive freight carrier in Australia, with a national footprint that covers every state and capital city. We also regularly facilitate, manage and execute NZ movements. Our standards of excellence are replicated across each of our 14 depots, so you get the same level of service no matter where your freight is located. Our scale means we can get a team of industry specialists on the ground quickly and deliver your goods according to best practice. We understand we are representing your brand and we take this responsibility seriously, delivering your freight with care and respect. Our national footprint and scale of operations means we can provide you with this level of service consistently across the country.

Tailgate service

COPE Sensitive Freight offers a national tailgate service that delivers a range of high-value and sensitive freight. We understand these goods are of critical importance to the success of your business and the satisfaction of your customers. That’s why we ensure your freight is delivered with care and planning, using our fleet of more than 350 modern trucks and trailers across Australia. Each vehicle is tailgated, compliant with Euro 5 emission standards and supported by a dedicated team of account and project managers, for your peace of mind.

Systems

We use a locally-developed, supported and hosted transport and warehouse management system that is available for our customers to access via an ERP interface or the web. Please speak to us about your integration requirements.

Warehousing and staging facilities

Our warehouses are designed to meet the individual needs of customers across a range of industries. We have staging areas in each warehouse to check, monitor, prepare, pack and manage items, according to the standard operating procedures for that customer. Our warehouses feature CCTV and security at each site, as well as three-phase power and warehouse management software to manage inventory.

Robust communication

We take the time to develop standard operating procedures for each product and induction processes for each location, to ensure we deliver a consistent experience at every site. This includes everything from calling the site prior to arrival and reviewing access points, to cleaning up and reporting back on progress. We are familiar with many of your customers and receiving points, saving you time and resources. Our real-time reporting gives you full visibility across every aspect of your transport solution, whether it’s one site or a national rollout. You’ll enjoy open and honest approach to project management and communication, with direct access to our banking specialists at all times.

Design and construction

We work with trusted partners to deliver building design and construction advice to our clients, so you only need one project management team to get the job done. Our team will develop a project scope in collaboration with your team and ensure every aspect of the project is completed to the highest standards, from electrical joinery and engineering to fit-outs and interior design. We’ll ensure our logistics and installation plans integrate with any third-parties, to provide a seamless experience at every stage of the project.

COPE Safe

At COPE Sensitive Freight, we are committed to ensuring that our service delivery standards are in line with what our customers expect from us. In the event that there is an isolated incident where COPE Sensitive Freight, or its agents, experiences a service failure that results in the loss or damage of your goods, we can now provide a guarantee over our service through the COPE Safe Warranty Program.

COPE Safe protects our customers against loss or damage at a very competitive rate, with guaranteed quick claim settlement and no excess applied to the amount claimed.

The COPE Safe Warranty service is designed to provide financial peace of mind to you as a valued customer.

COPE Safe Warranty Registration form including Terms and Conditions

COPE Safe Warranty Claim form